Refund & Return policy
Refund & Return Policy
At chudeng-trade.com, we want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we offer a simple, free, and hassle-free 30-day return policy.
Return Eligibility
We accept returns for both defective and non-defective products within 30 days of receiving your order.
Returned items must be:
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New, unused, and in their original packaging
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Accompanied by all accessories, manuals, and documentation
Please note that we do not accept returns for items that have been used, damaged by the customer, or are missing parts.
Exchanges
We gladly accept exchanges.
If you would like to exchange an item for a different size, color, or another product, please contact our customer service team.
All exchanges are free of charge, and we will provide a prepaid shipping label.
How to Return an Item
Contact Customer Service – Email services@chudeng-trade.com with your order number and reason for return.Receive Return Instructions – Our team will provide return authorization and detailed steps.
Prepare Your Return – Pack the item securely in the original packaging with all accessories.
Attach Return Label – We will send you a prepaid downloadable return label.
Ship Your Package – Drop off the package at the designated shipping carrier location.
Free Returns & No Fees
All returns and exchanges are completely free.
There are no restocking fees or hidden charges.
Refund Process
Once your returned item is received and inspected, we will issue a refund to your original payment method within 3 business days.
You will receive an email notification once your refund has been processed.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
Such products will be clearly marked as non-returnable on their product pages.
Contact Us
If you have any questions or need assistance, please reach out to us at:
📧 services@chudeng-trade.com
Thank you for shopping with chudeng-trade.com.
We are committed to providing a transparent, fair, and reliable shopping experience.
